Cookie Policy

The platforms, websites and applications of Ghada Tourism Agency use technical cookies and similar tracking technologies to ensure operational efficiency and security, in compliance with the Electronic Transactions Law and the Personal Data Protection Law of the Kingdom.

1. What Are Cookies?

Cookies are small text files with unique identification codes that are automatically sent and stored on your device's storage when you visit our website. These files allow the website to remember your choices, preferences and browsing activity to ensure the continuity of your secure online session.

2. Types of Cookies We Use

Strictly Necessary Cookies: Essential files without which the website cannot operate. Used to maintain session security, verify secure login, and control the critical 20-minute payment countdown. These files cannot be disabled.

Performance and Analytics Cookies: Used to collect anonymous statistical data about how users browse the website (most visited pages, most clicked links, server response speed). They help us fix bugs and improve digital platform performance.

Functional and Preference Cookies: Allow the website to remember the customer's previously chosen preferences, such as preferred language, display currency (Saudi Riyal), and recently searched destinations.

Targeting and Digital Marketing Cookies: Placed through trusted advertising partners (such as Google and Meta) to track the customer's tourism interests and display personalised advertisements focused on the destinations and programmes that interest them.

3. Managing Cookies and Customer Rights

On their first visit to the website, the customer is shown a cookie notification banner that allows them to control options and customise acceptance or rejection of non-essential cookies. Customers can also at any time adjust their browser settings to block or delete all cookies.

Important Notice: If the customer blocks or disables strictly necessary cookies, the Agency disclaims responsibility for any malfunction during browsing and the customer may be unable to complete bookings or use the payment gateway.